Terms & Conditions

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1. Acceptance of Terms

By accessing and using the website newwaybehavioral.com, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

2. Services Description

New Way Behavioral Health provides behavioral health and psychotherapy services for children, adolescents, and adults. Our services include:

• Individual psychotherapy
• Family therapy
• Telehealth sessions
• Child and adolescent behavioral health care

3. Not an Emergency Service

Important: Our website and services are not intended for emergency situations. If you or someone you know is in immediate danger or experiencing a mental health crisis, please call 911 or the National Crisis Hotline at 988 immediately.

4. Appointments and Cancellations

By scheduling an appointment through our website or by phone, you agree to:

• Provide accurate and complete information
• Notify us at least 24 hours in advance if you need to cancel or reschedule
• Late cancellations or no-shows may be subject to a cancellation fee as outlined in your intake paperwork

5. Telehealth Services

For telehealth sessions, you agree to:

• Be located in the state of Florida during sessions
• Use a secure, private internet connection
• Not record sessions without prior written consent from your provider

6. Insurance and Payment

While we accept most major insurance plans, it is your responsibility to verify your coverage and benefits before beginning services. Self-pay rates are available. You agree to be responsible for any charges not covered by your insurance.

7. Website Use

You agree to use our website only for lawful purposes. You may not:

• Use the site in any way that violates applicable local, national, or international laws
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any portion of our website

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of New Way Behavioral Health and is protected by applicable copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

New Way Behavioral Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, except as required by applicable law.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the new terms.

11. SMS Terms and Conditions

By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these SMS Terms and Conditions. If you do not agree with these terms, please do not opt in to SMS communications.

Consent for SMS Communication: Consent to receive SMS communications is collected in writing as part of your intake paperwork at our office. It is not a condition of receiving services. Information obtained through the SMS consent process, including your mobile phone number and opt-in status, will not be shared with third parties for marketing purposes.

Types of SMS Communications: If you have consented, you may receive text messages related to:

• Appointment reminders
• Follow-up messages regarding your care
• Billing inquiries (if applicable)

Opt-In Method: You may opt in to receive SMS messages by providing written consent during your in-person intake paperwork at our office.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by replying "STOP" to any text message.
• For assistance, reply "HELP" to any text message, call us at 786-536-2223, email info@newwaybehavioral.com, or visit our Privacy Policy and SMS Terms & Conditions.
• Message frequency may vary depending on your care needs.

12. Contact Us

For questions about these Terms and Conditions:

New Way Behavioral Health
3416 W 84th St, Unit 100, Hialeah FL 33018
Phone: 786-536-2223
Email: info@newwaybehavioral.com