Privacy Policy

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1. Introduction

New Way Behavioral Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website newwaybehavioral.com or contact us for services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other information you provide when contacting us or scheduling an appointment.
• SMS Opt-In Information: If you provide written consent during your intake paperwork to receive text message communications, we collect your mobile phone number for that purpose.
• Health Information: Information related to your behavioral health needs shared voluntarily for the purpose of receiving our services.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule appointments
• Provide behavioral health and psychotherapy services
• Process insurance claims and billing
• Send appointment reminders, follow-up messages, and billing-related SMS communications to patients who have provided written consent
• Improve our website and services
• Comply with legal and regulatory requirements

4. HIPAA Compliance

As a behavioral health provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled with the highest standards of privacy and security. We will not share your health information without your written authorization, except as permitted by law.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Insurance companies for billing purposes (with your consent)
• Other healthcare providers involved in your treatment (with your consent)
• Trusted service providers who help us operate our website and communications (such as our online contact form and messaging providers), who are contractually obligated to protect your information and use it only to provide services on our behalf
• Legal authorities when required by law

SMS consent is not shared with third parties for marketing purposes. No mobile opt-in data will be shared. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for third-party marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (where legally permitted)
• Opt out of marketing communications
• Opt out of SMS text communications at any time by replying "STOP" to any message we send

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

While we provide behavioral health services to children and adolescents under the care of a parent or guardian, our website itself is not intended for unsupervised use by children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website. If we become aware that we have inadvertently collected such information, we will take steps to delete it. Information about a minor patient shared by a parent or guardian for the purpose of scheduling or receiving care is handled under our HIPAA Compliance practices described above.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

New Way Behavioral Health
3416 W 84th St, Unit 100, Hialeah FL 33018
Phone: 786-536-2223
Email: info@newwaybehavioral.com